In the past, with other bookings we had made with other organisations, there was always something that left a bad taste in the mouth, but this time, we are 100% satisfied, and would like to commend you on an absolutely professional, and friendly service.
We cannot thank you enough for an awesome experience.
Rovos rail was fabulous, we enjoyed every moment, it is definitely value for money.
I already recommended you to friends.
Did we provide you with enough information prior to the trip? Absolutely
Did your trip on The Blue Train meet your expectations? 110%
Were you happy with the service you at The Portswood Hotel? Great!
Would you refer us to your friends and family? YES!
Do you have any other comments you would like to make?
Your service was above great!
Thanks for the follow up. It was a stunning and unforgettable experience. Please see my comments:
Did we provide you with enough information prior to the trip? Definitely.
Did your trip on The Blue Train meet your expectations? Exceeded – could you give us possible trips to Vic Falls or Namibia or Kruger National Park please?
Would you refer us to your friends and family? Definitely.
Do you have any other comments you would like to make? Keep up the good work – stunning butlers!
I was actually hoping that you were working for a boss so that I could commend you. I wanted to give some positive feedback regarding excellent service. We tend to complain about poor service but never applaud good service. I never considered Rovos because I thought it was too expensive. I appreciated you suggesting of Rovos Rail, even though I enquired about the Blue Train. I wouldn’t have known about the special deal if you did not suggest it… I was extremely and completely satisfied: your service was professional and dependable.
Rovos Rail was magnificent! The service, the staff, the quality of accommodation & food, the attention to detail, the over-all experience: all superb!
My Mom and I had a great trip, it was a memory we will cherish forever. The Service exceeded our expectations… Everything was perfect, will contact you guys in the near future.
J asked me to send you a letter as he really enjoyed everything …. he hasn’t stopped talking about it. He said he will definitely contact you in the future … he has been telling Friends and Family that they should make this once in a lifetime trip on The Blue Train and if anyone comes back to him, he will definitely give them your details. Once again thank you.
Thanks again for your efficient and friendly service. You give the tourism industry a good name… Thank you for everything, I will recommend your Company to everyone I know who wants to travel on The Blue train, your efficiency has to be commended, looking forward to doing business with you in the future… I will be in contact
Enjoying every moment … (sent to us while still on The Blue Train)
… What an adventure, I am just happy… I was told of a trip in October. I won’t delete your number for us to communicate.
… Thank you for everything we had a most enjoyable time.